Policies
Refund Policy
This draft describes how refund requests may be reviewed when paid enrollment is launched.
This draft is provided for product review and should be reviewed by the business owner and a qualified legal professional before launch.
Requesting a review
A learner may contact Waamo Academy with the course, payment reference and reason for the request.
Eligibility
Eligibility windows, course-consumption limits and exceptional circumstances must be approved by the business owner before launch.
Review process
Requests should be reviewed fairly using payment and learning-access records. A decision and reason should be recorded.
Payment provider timing
Approved refunds may take additional time to appear depending on the future payment method and provider.